Privacy Policy

DocsToAudio operates the website docstoaudio.online. When this policy refers to "we", "us", or "our", it means DocsToAudio.

For any privacy-related questions or requests, contact us at: support@docstoaudio.online

2.1 Usage and Analytics Data

We use Google Analytics to understand how visitors use the site. Analytics cookies and data collection are activated only after you have given your consent via the cookie banner. If you decline cookies, Google Analytics is not loaded. Google Analytics may process technical information such as device type, browser, approximate location, pages visited, and interaction events. We do not intentionally send document content, file names, email addresses, or other directly identifying information to Google Analytics.

2.2 Text Content for Audio Conversion

Your original document file is parsed in your browser and is not uploaded to our servers. However, the selected text required to generate audio is sent to our server and then transmitted to the relevant speech synthesis provider:

• Standard (free) tier — Text is transmitted to Microsoft's Edge TTS service. No account is required. See Microsoft's Privacy Statement.
• Premium (paid) tier — Text is transmitted to ElevenLabs, Inc. for AI voice synthesis. Requires a signed-in account. As the operator of the ElevenLabs API account that powers this service, we have access to conversion request history through ElevenLabs' dashboard, which may include previews of submitted text. See ElevenLabs' Privacy Policy.

We do not use your submitted text to train AI models. We do not store your uploaded documents or generated audio files on our servers.

2.3 Conversion Usage Metrics

We collect limited, non-content usage metrics about conversions, such as input file format, approximate word and character counts, number of chapters, and conversion time. We use these to measure service performance, prevent abuse, and improve the product. These metrics do not include document content or file names.

For signed-in users, conversion metrics are associated with your account to support credit billing, usage history, and dispute resolution.

2.4 Account Information (signed-in users)

You may use DocsToAudio anonymously without creating an account. If you choose to sign in to access Premium features, we collect:

• Email address — used for authentication (magic link or Google OAuth) and account management.
• Session data — to keep you signed in across visits.
• Credit balance and transaction history — to manage your purchased credits and provide billing records.

We do not collect your name, payment card details, or billing address. Payment processing is handled entirely by our payment provider (see Section 6).

2.5 Cookies

We use cookies set by Google Analytics (_ga, _gid, and related cookies) to distinguish users and sessions. These cookies are only set after you accept cookies via the consent banner. Signed-in users also receive a session cookie required for authentication. You can withdraw analytics consent at any time by clearing your browser cookies or via your browser settings.

2.6 Support Communications

If you contact us by email, we will retain that correspondence as long as necessary to respond to your request and maintain a record of the communication.

DocsToAudio is not designed for processing highly sensitive, confidential, regulated, or legally privileged information. Please do not upload or convert medical records, financial account information, passwords, government identifiers, trade secrets, confidential business documents, or private information about other people.

• Analytics data — to understand usage patterns and improve the service, based on your consent.
• Text content — solely to generate the requested audio output. It is not used for training, advertising, or any other purpose.
• Account email — to authenticate your identity and communicate account-related information (e.g. magic link sign-in emails).
• Credit and transaction records — to manage credit balances, process purchases, and provide billing history.
• Server logs — to maintain, secure, and operate the service, based on our legitimate interests.
• Support emails — to respond to your request, as necessary to fulfil that communication.

If you are located in the European Economic Area or United Kingdom, we rely on the following legal bases under GDPR / UK GDPR:

• Submitted text content — processed as necessary to provide the text-to-speech conversion service you requested (performance of a service).
• Account email and session data — processed as necessary to provide the signed-in account features you requested (performance of a service).
• Credit and transaction records — processed as necessary to fulfil your purchase and comply with financial record-keeping obligations (legal obligation / legitimate interests).
• Analytics and cookies — processed based on your consent, given through the cookie banner.
• Server logs and security data — processed based on our legitimate interests in maintaining, securing, and improving the service.
• Support emails — processed as necessary to respond to your request.

We share data with the following third parties as part of operating the service:

• Microsoft Edge TTS — receives text submitted for Standard (free) tier conversions. See Microsoft's Privacy Statement.
• ElevenLabs, Inc. — receives text submitted for Premium (paid) tier conversions. ElevenLabs retains API request history in accordance with their own privacy policy; as the API account operator, we have access to this history, which may include previews of submitted text. See ElevenLabs' Privacy Policy.
• Creem — processes credit purchase payments on our behalf. Payment information is submitted directly to Creem and is subject to Creem's own terms and privacy policy. We do not receive or store your payment card details. See Creem's Privacy Policy.
• Google LLC — provides Google Analytics after consent, processing limited technical and usage data; and Google OAuth sign-in (if you choose to sign in with Google). See Google's Privacy Policy.
• Vercel Inc. — our hosting infrastructure provider. Vercel processes request logs as part of normal server operation. See Vercel's Privacy Policy.
• Neon, Inc. — our database infrastructure provider. Account, credit, and transaction data is stored in Neon's hosted PostgreSQL service. See Neon's Privacy Policy.

We do not sell your data to any third party.

DocsToAudio uses service providers including Vercel, Google, ElevenLabs, Creem, and Neon. Your information may be processed in countries other than your country of residence, including the United States and other jurisdictions where our service providers operate.

Where required by applicable law, we rely on appropriate safeguards provided by our service providers or other lawful transfer mechanisms to protect your data during international transfers.

We do not store uploaded documents or generated audio files on our servers. We do not intentionally store submitted text on our servers after the conversion request is completed. We configure our systems not to log document content, but limited technical logs may be processed by our hosting provider for security and operational purposes.

Anonymous users — no persistent personal data is stored by us beyond anonymised analytics (subject to Google Analytics retention settings) and temporary server logs (subject to Vercel's retention policy).

Signed-in users — account data (email, credit balance), conversion event records, and credit transaction history are retained for as long as your account remains active, or until you request deletion. You may request deletion of your account and associated data at any time by contacting us at support@docstoaudio.online.

Support emails may be retained as long as necessary to respond to your request and maintain records of the communication.

Depending on your jurisdiction, you may have certain privacy rights regarding your personal information, including:

• Right of access — request a copy of personal data we hold about you.
• Right to erasure — request deletion of your personal data.
• Right to object — object to processing of your personal data for analytics purposes.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to withdraw consent — withdraw cookie consent at any time.
• Right to restrict processing — request that we limit how we use your data.

To exercise any of these rights, email us at support@docstoaudio.online. We will respond within 30 days. For anonymous users who have not created an account, most requests can be satisfied by clearing your browser cookies and cache. For signed-in users, we can delete your account and associated data upon verified request.

We use Google Analytics to understand how visitors interact with the website and to improve the service. Analytics are only activated after you have given consent via the cookie consent banner displayed on your first visit. If you reject non-essential cookies, Google Analytics is not loaded and no analytics cookies are written to your browser.

Google Analytics may process limited technical and usage information such as device type, browser, approximate location, pages visited, and interaction events. Where available, we configure analytics to minimise personal data collection.

You can reject or manage non-essential cookies at any time through your browser settings or by clearing your cookies.

DocsToAudio is not intended for children under 16. We do not knowingly collect personal information from children under 16, or from children below the minimum age required by applicable law in their jurisdiction. If you believe a child has provided personal information through the service, please contact us and we will take appropriate steps to delete it promptly.

We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the service after changes constitutes acceptance of the updated policy.

This Privacy Policy is governed by the laws of Singapore. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts of Singapore. This does not limit any mandatory privacy rights you may have under the laws of your country or region.

For any questions, requests, or concerns about this Privacy Policy:

DocsToAudio
Email: support@docstoaudio.online